We have suspended sales of products with 1,3 DMAA until further notice
Q: Is my personal information safe?
A: Yes. During checkout you will notice “https://” in your browser bar, which means the information you enter is on a secure server.
Q: My order says “Processing”. What does that mean?
A: When you place an order, your order status will say “Processing” until the order is sent and a tracking number is created. Once we ship your order you will get an e-mail letting you know your order was sent, and your order status will now say “Shipped.”
Q: When will you send my order?
A: Provided the item you purchased is in stock, orders received by 12pm Eastern Standard Time, Monday through Friday, are processed within 48 hours. Orders placed after 12pm Eastern Standard Time- Monday through Friday, or on Saturdays, Sundays and holidays- will be processed within 48 hours of the next business day. If your order cannot be sent for some reason, you will be notified via e-mail.
Q: Do you ship to military addresses?
A: Yes. When shipping to an APO/FPO address, please select United States as your shipping country. All military orders will ship through USPS. Please allow up to 10 business days for delivery to APO/FPO addresses.
Q: Will I get a tracking number for my order?
A: Yes. All orders will have a tracking number once they are shipped out. You will then get an automated e-mail that includes this tracking number.
Q: How long will it take for my order to arrive?
A: Transit time varies by location, but a general guideline is 3-7 business days for UPS Ground/ USPS First Class Mail, and 2-5 business days for USPS Priority Mail. This estimate does not include order processing time.
Q: My credit card keeps getting declined, but it has gone through elsewhere, and there is enough money on the card.
A: The most common reason for your credit card getting declined is because the billing address you provide does not match the address where you receive your credit card statements. Also, it may be declined for security reasons, in which case you need to call your card issuer to approve/release the charge (the phone number is usually listed on the back of the card).
Q: What if my order is lost or damaged during shipping (or seized by Customs, in the case of international shipments)?
A: Iron Muscle Supplements is not responsible for items that are stolen from your location after delivery has been made and confirmed. We also do not assume any responsibility for packages damaged by the customer or the carrier. If your item is lost by the carrier, we will file a claim on your behalf, but it is up to the carrier to reimburse you for the merchandise. We do not give refunds or credit for packages detained or seized by Customs agencies; please see International Shipping for more information.
Q: Do you give medical advice and/or consultations?
A: No. While we have many years of experience with supplements and are happy to help you select a product based on information you give us, we employ no medical professionals. The products we sell are not evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Therefore, we urge our customers to consult a physician before purchasing an unfamiliar product. Iron Muscle Supplements does not accept any responsibility for possible adverse health effects associated with the consumption of purchased items. All complaints must be directed to the manufacturer.
Don’t see your question answered here? Please feel free to send us an e-mail, or call us at 1-844-727-5412, and we’ll be happy to help you.