Q: Is my personal information safe?
A: Yes. During checkout you will notice “https://” in your browser bar, which means the information you enter is on a secure server.
Q: My order says “Processing”. What does that mean?
A: When you place an order, your order status will say “Processing” until the order is sent and a tracking number is created. Once we ship your order you will get an e-mail letting you know your order was sent, and your order status will now say “Shipped.”
Q: When will you send my order?
A: Provided the item you purchased is in stock, orders received by 12pm Eastern Standard Time, Monday through Friday, are processed within 48 hours. Orders placed after 12pm Eastern Standard Time- Monday through Friday, or on Saturdays, Sundays and holidays- will be processed within 48 hours of the next business day. If your order cannot be sent for some reason, you will be notified via e-mail.
Q: Do you ship to military addresses?
A: Yes. When shipping to an APO/FPO address, please select United States as your shipping country. All military orders will ship through USPS. Please allow up to 10 business days for delivery to APO/FPO addresses.
Q: Will I get a tracking number for my order?
A: Yes. All orders will have a tracking number once they are shipped out. You will then get an automated e-mail that includes this tracking number.
Q: How long will it take for my order to arrive?
A: Transit time varies by location, but a general guideline is 3-7 business days for UPS Ground/ USPS First Class Mail, and 2-5 business days for USPS Priority Mail. This estimate does not include order processing time.
Q: My credit card keeps getting declined, but it has gone through elsewhere, and there is enough money on the card.
A: The most common reason for your credit card getting declined is because the billing address you provide does not match the address where you receive your credit card statements. Also, it may be declined for security reasons, in which case you need to call your card issuer to approve/release the charge (the phone number is usually listed on the back of the card).
Q: What if my order is lost or damaged during shipping (or seized by Customs, in the case of international shipments)?
A: Iron Muscle Supplements is not responsible for items that are stolen from your location after delivery has been made and confirmed. We also do not assume any responsibility for packages damaged by the customer or the carrier. If your item is lost by the carrier, we will file a claim on your behalf, but it is up to the carrier to reimburse you for the merchandise. We do not give refunds or credit for packages detained or seized by Customs agencies; please see International Shipping for more information.
DISCLAIMER: Iron Muscle Supplements (“IMS”) does not endorse any product or provide any advice or instructions about its use. Any product descriptions or instructions for use come from the manufacturer. IMS has not conducted any investigation into the accuracy of product descriptions or instructions for use and makes no representations or warranties about such information. All information comes only from the manufacturer, which is solely responsible for its accuracy. IMS makes no representations or warranties related to the efficacy of products sold on this website or about potential or actual side effects. IMS is strictly a reseller and does not in any way makes changes to the products, their packaging, or labeling. IMS does not give medical advice and/or consultations.
Manufacturers continually change product specifications. While IMS makes reasonable efforts to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. IMS is not responsible for incorrect or outdated information from the manufacturer. Statements about products available on this website have not, to IMS’s knowledge, been evaluated by the Food and Drug Administration (FDA) or any other controlling organization. The products on this site are not intended to diagnose, cure, treat or prevent any disease, side effect, medical, physical, or psychological condition. Therefore, IMS urges its customers to consult a physician and conduct thorough research before purchasing any products from this website. IMS disclaims all responsibility for possible adverse physical and/or psychological health effects associated with the consumption of purchased products. All products on the IMS site are legal for sale in the USA. That may not be the case in other countries. It is the buyer’s responsibility to comply with export/import regulations. IMS cannot guarantee that all the products on its site are safe for human consumption or approved by anti-doping agencies. All complaints must be directed to the manufacturer. By virtue of buying a product the buyer agrees to absolve IMS of responsiblity in case of any possible future physical, psychological, or monetary damage caused by the purchased product.
Don’t see your question answered here? Please feel free to send us an e-mail, or call us at 1-844-824-8245, and we’ll be happy to help you.